1. How do I cancel my order?
To request an order cancellation, please send an email with the subject line:
Order Cancellation Request for Order No. XXXXX
Please include your order number and contact information in the email for faster processing.
Please note that leaving us a voicemail or phone message does not guarantee that your order can be canceled, as orders are processed quickly. Email requests are the preferred and fastest method for cancellation requests.
2. Can I cancel my order after payment is completed?
Yes, orders may be canceled after payment if they have not yet been processed or shipped. Once an order has shipped, it can no longer be canceled and may need to be returned instead.
3. How long do I have to cancel my order?
We process orders as quickly as possible, usually within the same day or within 24 hours after the order is placed. To maximize the chance of successful cancellation, please submit your cancellation request as soon as possible by sending an email with the subject line:
Order Cancellation Request for Order No. XXXXX
4. Will I receive a full refund if I cancel my order?
If the order has not shipped, a full refund is typically issued. Refunds for partially processed, customized, or special-order items may be subject to deductions or fees.
5. How will I know if my cancellation was successful?
Once your cancellation request has been reviewed, you will receive a confirmation email regarding the cancellation status and refund details, if applicable.
6. What if my order has already shipped?
If your order has already shipped, cancellation may no longer be possible. However, you may still be eligible for a return or exchange according to our return policy.
7. How long does it take to receive my refund?
Refunds are generally processed within 3–10 business days after cancellation approval, depending on your payment provider or bank processing time.
8. Can I cancel part of my order instead of the entire order?
In many cases, yes. Please specify the item(s) you wish to cancel in your email request, and our support team will review your request.
9. Who should I contact for assistance?
For assistance with order cancellations, please contact our customer support team by email and use the subject line:
Order Cancellation Request for Order No. XXXXX